Colorado Community Health Alliance (CCHA) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CCHA does not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

The Americans with Disabilities Act (ADA) protects your rights to receive equal and full access to health care services. If you have a disability and need special assistance, we want to know. You can let our CCHA Member Support Services know about your need by contacting CCHA Member Support Services.

CCHA takes reasonable steps to ensure meaningful access and effective communication is provided timely and free of charge. CCHA:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need assistance in another language, please contact visit or contact CCHA Member Support Services.

If you believe that CCHA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a complaint (also known as a grievance) with CCHA. Learn more about filing a complaint.

For help filing a complaint or appeal, call:

Ombudsman for Health First Colorado Managed Care
303-830-3560 (local)
1-877-435-7123 (toll free)
711 (TTY)

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)

Revised August 6, 2020

If you have questions, need help accessing information or have concerns, please contact

Si tiene preguntas, necesita ayuda para acceder la información o tiene inquietudes, comuníquese con

Do you need help with your health care, talking with us, or reading what we send you? We provide our materials in other languages and formats at no cost to you. Call us toll free at 1-855-627-4685 (TTY 711).

¿Necesita ayuda con el cuidado de la salud, para hablar con nosotros o para leer lo que le enviamos? Le ofrecemos nuestros materiales en otros idiomas y formatos sin costo alguno. Llame a nuestra línea gratuita al 1-855-627-4685 (TTY 711).

If you need the information on this page in another format, please contact CCHA Member Support Services.

The information will be provided in paper form free of charge within 5 business days.

We can connect you to language services or help you find a provider with ADA accommodations.

If you are having a medical or mental health emergency, call 911 or go to your nearest hospital-based ER.

If you are having a mental health or substance use crisis, call Colorado Crisis Services at 1-844-493-8255.