Colorado Community Health Alliance (CCHA) complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CCHA does not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
The Americans with Disabilities Act (ADA) protects your rights to receive equal and full access to health care services. If you have a disability and need special assistance, we want to know. You can let our CCHA Member Support Services know about your need by contacting CCHA Member Support Services.
CCHA takes reasonable steps to ensure meaningful access and effective communication is provided timely and free of charge. CCHA:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you believe that CCHA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a complaint (also known as a grievance) with CCHA. Learn more about filing a complaint.
For help filing a complaint or appeal, call:
Ombudsman for Health First Colorado Managed Care
1-877-435-7123 (toll free)
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)