Your Guide to Health

Wheel of Health

Learn about Health First Colorado and other resources to help you live a healthy life.

Your Health First Colorado Regional Organization

As a Health First Colorado (Colorado’s Medicaid Program) member, you have a regional organization that helps coordinate your physical and behavioral health care as well as other services.

Colorado Community Health Alliance (CCHA) is your regional organization if you get primary care in any of these counties: Boulder, Broomfield, Clear Creek, El Paso, Gilpin, Jefferson, Park or Teller.

CCHA services are part of your Health First Colorado benefits, so there is no cost to you.

CCHA can help you:

  • Find primary care, behavioral health and dental providers who are a good fit for you
  • Connect you with the right resources and services to meet your personal needs, including:
    • Transportation
    • Food, shelter and clothing
    • Long-term care
    • Baby supplies and childcare services
    • Employment
    • Translation services for health care appointments
    • And more!

Heart in Hand

The CCHA member support and care coordination team can help you get the most out of your health care. These services are no cost to you.  Get extra support from a Care Coordinator

Health Toolkit

Your Health First Colorado benefits include:

  • Behavioral health and substance use disorder services
  • Dental services
  • Durable medical equipment
  • Family planning services
  • Hospitalization and emergency services
  • Laboratory services
  • Maternity and newborn care
  • Pharmacy benefits, including mail order
  • Physical, occupational and speech therapy
  • Preventive and wellness services
  • Provider visits
  • Vision services
  • And more

Copays

For some services, you may have a copay. The amount could be between $2 and $10 per visit or service.

  • Some members do not have copays. This includes:
  • Children 18 years old and younger
  • Women in the maternity cycle up to six weeks after delivery
  • Members who live in a nursing home or get hospice care
  • American Indians or Alaska Natives
  • Former foster care children ages 18 through 26 years old for medical services
  • Members enrolled in the Breast and Cervical Cancer Program

To learn more about your benefits and copays, call CCHA Member Support Services or go to HealthFirstColorado.com/benefits-services

Stethoscope

Your primary care provider (PCP) is your main contact for all your health care needs and may be a doctor, nurse practitioner or physician assistant. Your PCP can help coordinate a referral to see a behavioral health provider or specialist, if needed. To find a PCP, contact CCHA or visit CCHAcares.com/findadoc.

Tips for Your Appointments

  • TIP 1: Contact CCHA before your appointment if you need help getting to your appointment or need an interpreter.
  • TIP 2: Arrive early in case you need to fill out paperwork.
  • TIP 3: Bring your Health First Colorado ID.
  • TIP 4: Bring a list of all your medications including vitamins and supplements.
  • TIP 5: Ask questions during your visit. You may want to bring a family member or friend to help ask questions and remember answers.

Doctor Comforting Patient

Are you feeling sad or anxious? Are you drinking too much alcohol or using drugs? If these issues make it hard to work or go to school, you may benefit from behavioral health and substance use disorder services. These services can help with your emotional, mental and social well-being.

Here are some types of providers you may see and services you may qualify for:

  • Alcohol and drug screening, counseling and treatment *
  • Behavioral Health Evaluations *Psychiatrists
  • Emergency and Crisis Services
  • Inpatient Psychiatric Services *
  • Intensive Outpatient *
  • Medication Assisted Treatment *
  • Medication Management *
  • Mental Health screening, counseling, and treatment *
  • Partial Hospitalization *
  • Psychiatric Residential *

Benefits with a star (*) may need prior approval. There are no copays for behavioral health services.

Tooth

You can get dental services such as cleanings, fillings, root canals, crowns, partial dentures and others. Children under 21 years of age can also receive preventive services including exams, cleanings, X-rays, sealants, space maintainers, fluoride treatments and more.

  • There are no copays for dental services.
  • For adults, the annual benefit covers each member up to $1,500 from July 1 through June 30.
  • Emergency services and dentures benefits do not have a limit.
  • Orthodontia services are not covered for adults but are covered for children when medically necessary.

Map Route

If you do not have transportation, CCHA can help get you a ride to and from appointments for physical health, behavioral health and dental services. Transportation may be provided at no cost to you.

Transportation options:

  • Public transportation
  • Private vehicle or taxi
  • Wheelchair or stretcher van
  • Mileage reimbursement
  • Other options may also be available

This transportation benefit is only for appointments with Health First Colorado providers. Transportation is not covered for picking up prescriptions or medical equipment, or for completing interviews and paperwork.

Hospital

When you need care right away but it is not serious or life threatening, you have options.

Your best option – Primary Care Provider

  • Treatment of urgent AND long-term health needs
  • Appointments for urgent visits
  • Available by phone 24/7 for advice

Your next best option – Urgent Care Center

  • Treatment of urgent needs
  • Drop in appointments may be available
  • Many open nights and weekends – some 24/7

Getting care in the emergency room when it is not an emergency may cost you $6 per visit. Call 911 or go to a hospital-based emergency room if you have a life or limb threatening situation.

Filling Out Form

As a Health First Colorado member, you expect the best with your health care. If you have a complaint or want to appeal a decision about your health care services, CCHA can help.

If you would like to file a complaint (also known as a grievance) or an appeal, contact CCHA Member Support Services or visit CCHAcares.com/appeals.

Phone

For important contact information, please visit CCHAcares.com/for-members/important-contact-info

CCHA can connect you to language services or help you find a provider with ADA accommodations.

If you need the information on this page in another format, please contact CCHA Member Support Services. The information will be provided in paper form free of charge within 5 business days.