Non-emergent medical transportation (NEMT) is transportation to and from medically necessary services covered by Health First Colorado for members who have no other means of transportation, including free transportation.

If you live in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer or Weld County:

• Call Transdev Health Solutions (formally known as Intelliride) at least three days before your appointment to schedule transportation.
• Call Transdev at 1-855-489-4999 or 303-389-2155 (State Relay 711).
• Use the self-service portal
• Download the free mobile app to schedule or track your trips
• For iOS device
• For Android device

Helpful tips:

1. Book a ride at least three business days before your appointment.
2. Have the following information ready:
   1. Your date of birth, first and last name and phone number
   2. Medicaid ID number
   3. Your doctor or facility’s name, address and phone number
   4. Date and time of your medical appointment

You can contact Transdev 24 hours a day, seven days a week, to request an urgent trip, cancel your appointment, or check the status of your ride.

Want more information on using the NEMT benefit with Transdev? Check out their member resources page.

If you live outside Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer or Weld County:

• Contact a local NEMT provider in your community.
• Visit the Department of Health Care Policy and Financing’s NEMT Services webpage for contact information specific to your county.
• Call the transportation provider directly and schedule a ride two days before your appointment(s).
• If you need to schedule air, train, and out-of-state travel, contact Trasdev Health Solutions.

Helpful tips:

1. Book a ride at least three business days before your appointment.
2. Have the following information ready:
   1. Your date of birth, first and last name and phone number
   2. Medicaid ID number
   3. Your doctor or facility’s name, address and phone number
   4. Date and time of your medical appointment

If you or someone you know has a vehicle, Transdev may cover the cost of gas between your home and your doctor or facility’s office. Personal vehicle mileage is reimbursed at the state-mandated rate of 46¢ per mile. Before receiving your reimbursement, you must submit evidence of your attendance at your medical appointment and a signed mileage reimbursement verification form.

To learn how to schedule a trip eligible for reimbursement, request reimbursement and more, you can read the mileage reimbursement brochure (English/Spanish).