Your Health Care Options

If you are experiencing a medical or mental health emergency, call 911 or go to your nearest hospital-based ER.

If you are experiencing a mental health, substance use or emotional crisis, contact

Colorado Crisis Services

Medicaid Members Learn Your Options

When you find yourself with an injury, illness, or mental health issue, it can be hard to know what to do and where to go. Where you go for care can affect how long you wait, the type of treatment you receive, and even how much you pay.

Colorado Community Health Alliance (CCHA) encourages Health First Colorado (Colorado’s Medicaid program) members to learn about your options now so you can act quickly and make the best decision for you and your family when the time comes.

Who is Colorado Community Health Alliance?

We help Health First Colorado members get connected to care and services to live a health life. If your primary care provider is in Boulder, Broomfield, Clear Creek, El Paso, Gilpin, Jefferson, Park or Teller County, contact us.

Tips for Choosing Your Best Option

Primary Care Provider

Behavioral Health Service Provider

See your primary care provider anytime you are experiencing a non-emergency like a common illness or minor injury.

Hours

Appointments are typically required, but there are often appointments available for same-day urgent visits and providers are available by phone 24/7 for consultation and guidance.

Cost for Health First Colorado members:

  • $2 per visit
  • No co-pays for children under age 19 and pregnant women

CCHA can help you find a Health First Colorado primary care provider.

See your behavioral health service provider if you are experiencing non-emergent behavioral health or substance abuse issues.

Hours

Appointments are typically required, but walk-ins are available for same-day urgent visits and providers are available 24/7 for consultation and guidance.

Cost for Health First Colorado members:

  • No co-pays

CCHA can help you find a Health First Colorado behavioral health provider.

 

Urgent Care

Colorado Crisis Services Text/Phone Support

Get help at urgent care if you are experiencing a non-life threatening condition and unable to go to your primary care provider.

Hours

Urgent care is typically a walk-in service and appointments are not required. Many urgent care centers are open nights and weekends – some 24/7.

Cost for Health First Colorado members:

  • $2 per visit if not part of an emergency room
  • No co-pays for children under age 19 and pregnant women

Call 1-844-493-TALK (8255) or text TALK to 38255 to speak to a trained professional if you are experiencing a mental health, substance use or emotional concern.

Hours

Colorado Crisis Services provides free, confidential, professional and immediate support 24/7/365.

Cost for Health First Colorado members:

  • No co-pays
  • No one will be turned away for crisis services.
  • For texts, standard text message rates from your cell phone provider will apply (consult your cell provider for clarification)

 

Emergency Room

Colorado Crisis Services Walk-in Clinics

Go to a hospital-based emergency room if you are experiencing a life-threatening medical or mental health emergency.

Hours

The emergency room provides 24/7 walk-in service. No appointment necessary.

Cost for Health First Colorado members:

  • No copays if determined an emergency
  • $6 per visit if not an emergency
  • No co-pays for children under age 19 and pregnant women

Go to a Colorado Crisis Services walk-in clinic if you need in-person crisis support or are helping someone with a crisis.

Hours

Walk-in centers are open 24/7 and are located statewide. To find a location, visit Coloradocrisisservices.org.

Cost for Health First Colorado members:

  • No co-pays
  • No one will be turned away for crisis services.  

*See the complete list of Health First Colorado benefits and copays. This table is adapted from Where for Care, whereforcare.org.

 

Health First Colorado Nurse Advice Line

You can also call the Health First Colorado Nurse Advise Line for free medical information and advice in English and Spanish. Call 1-800-283-3221 (TTY 711) anytime 24/7. Learn about the Health First Colorado Nurse Advice Line.

If you are experiencing a medical or mental health emergency, call 911 or go to your nearest hospital-based ER.

CCHA can connect you to language services or help you find a provider with ADA accommodations.

If you need the information on this page in another format, please contact CCHA Member Support Services. The information will be provided in paper form free of charge within 5 business days.