Primary Care Providers: Access Data & Resources to Help You Care for Health First Colorado Members
We have created the CCHA Provider Portal to support contracted primary care/physical health provider practices with serving our Health First Colorado (Colorado's Medicaid Program) members. The portal provides a secure, consistent method for CCHA to share data and resources with providers and practice staff, as applicable. We are exploring the option to expand the portal to behavioral health providers in the future.
What You Will Find On the CCHA Provider Portal
The following information and resources are available on the CCHA Provider Portal. Access will vary based on user access level.
Get access to patient reports specific to your practice as they become available. No more waiting for encrypted email reports or logging into secure FTP sites. Reports include:
- Daily Admit/Discharge/Transfer
- Monthly High-Cost Member
Get access to your practice's financial reports as they become available. Financial reports are at the legal entity level. Reports include:
- Monthly Per Member Per Month and quarterly Key Performance Indicator payment summaries
- Electronic Fund Transfer Remittance Advice statements
NOTICE: Effective May 1, 2021, these reports will only be available via the CCHA Provider Portal.
Complete common CCHA forms online and submit them directly through the CCHA Provider Portal:
- Care Coordination Referral Form
- New Provider Application
- Provider/Practice Termination Form
- Health First Colorado Data Analytics Portal Access Request
View information for your key CCHA contacts:
- Care Coordination and Member Support Services
- Practice Transformation Coach
- Provider Relations Network Manager
- Accountable Care Network Manager
The CCHA Provider Portal does not take the place of the following portals available to Health First Colorado providers:
- Colorado interChange: member eligibility, provider maintenance and revalidation, physical health prior authorization requests and claims, remittance advice
- Availity: behavioral health claims
- Health First Colorado Data Analytics Portal (DAP): population and performance information
CCHA Provider Portal Access Levels
The CCHA Provider Portal gives practices the flexibility and authority to determine which individuals at their practice should have access and what information they can access. There are four access levels based on the type of information a user will see. View an at-a-glance comparison of all access levels. The following provides a more detailed overview of each level.
All access levels other than Basic will require two-factor authentication as an additional layer of security to view protected health information or financial data and perform certain functions.
This level of access is available to no more than two individuals at a legal entity. Master users are responsible for delegating and maintaining access for other users in their practice. This includes deciding who should have access and the level of access for each authorized user. This also includes changing and terminating access as needed. In addition to user management functions, master users have access to all other levels of information.
Who can have this level of access?
- Staff who work directly with CCHA financials and know the information needs of practice staff
- Requires two-factor authentication for added security
What can users at this level access?
- Practice reports, financial reports, electronic forms, CCHA contact information, patient education materials
Users with this level of access will have the ability to see financial reports for their entire legal entity, including each location of a legal entity. It is important to keep in mind that this level of access is at the legal entity level, not individual to each practice location.
Who can have this level of access?
- Staff who work directly with a legal entity's financials and currently receive financial reports from CCHA
- Requires two-factor authentication for added security
What can users at this level access?
- Financial reports, electronic forms, CCHA contact information, patient education materials
This level of access provides access to reports containing PHI. The data displayed includes PHI generated at the practice location level and shared to aid practices and staff in providing optimal care to CCHA members. Reports include, but are not limited to, Admit/Transfer/Discharge reports and High-Cost Member reports.
Who can have this level of access?
- Staff who directly care for or monitor CCHA members
- Requires two-factor authentication for added security
What can users at this level access?
- Practice reports, electronic forms, CCHA contact information, patient education materials
This level of access grants practice staff the ability to view information for key CCHA contacts. Users can also browse and order a range of patient education materials available to practices at no cost.
Who can have this level of access?
- Staff who need to order patient education materials on behalf of the practice
- Does not require two-factor authentication for added security
What can users at this level access?
- CCHA contact information, patient education materials
Get Started with Access to the CCHA Provider Portal
STEP 1:
Notify your CCHA practice transformation coach or email Portal@CCHAcares.com.
STEP 2:
Your practice will receive a CCHA Provider Portal User Agreement through DocuSign. A staff member with signature authority must sign the user agreement.
STEP 3:
Identify who will serve as a master user(s) and be responsible for account maintenance at your practice.
Frequently Asked Questions About the CCHA Provider Portal
During the initial phase, the CCHA Provider Portal is only available to primary care/physical health provider practices. We are exploring the option to expand access to behavioral health providers in the future.
No, you do not need to have two-factor authentication security measures to view basic functions on the CCHA Provider Portal. However, if you are a master user or have Protected Health Information (PHI) or Financial level access, you will need to set up two-factor authentication to view the applicable information.
In the CCHA Provider Portal, click on the lock icon in the top menu bar. On the next screen, select the option to Setup Two Factor Authentication or Update Two Factor Authentication and follow the steps.
For additional guidance, view the Two-factor Authentication Instruction Guide.
To get a new QR code, click on the lock icon in the top menu bar of the CCHA Provider Portal. On the next screen, select the option to Update Two Factor Authentication. A new setup screen will appear. Follow the instructions to update.
Note that QR codes are unique to your profile and web browser. Please do not screenshot, share or recirculate the two-factor authentication setup screen. This is a HIPAA violation and affects successful account setup.
For additional guidance, view the Two-factor Authentication Instruction Guide.
After logging out and back in to the CCHA Provider Portal, or in instances of a browser reset (e.g., clearing browser cache), you may get a prompt to confirm your browser by entering a new authenticator code from your authentication app. To help avoid this in the future, enter your authenticator code and then click the option to Remember Device.
For additional guidance, view the Two-factor Authentication Instruction Guide.
When you log in to the CCHA Provider Portal, you will see a lock icon in the top menu bar. This icon indicates two-factor authentication status. If the lock appears closed, your two-factor authentication is set.
Please reach out to Portal@CCHAcares.com for support with resetting your two-factor authentication.
To view information unique to a practice (e.g., reports and My CCHA Contacts), you will need to select a practice location. To do this, click on the hospital icon in the top menu bar. A list will appear with your assigned practice locations. Select the applicable location.
In addition, you must have the appropriate access level and two-factor authentication set up to view reports containing protected health information or financial data.
CCHA provider support specialists are here to help. Send an email to Portal@CCHAcares.com.
CCHA provider support specialists are here to help. Email: Portal@CCHAcares.com.