Peak Family Practice in Colorado Springs is contracted with the state and Colorado Community Health Alliance to serve as a primary care provider for Health First Colorado (Colorado’s Medicaid Program). The practice identified emergency department utilization as a performance improvement area regarding members attributed to their practice. They enlisted the support of their CCHA practice transformation coach to help meet their goal of reducing ED visits.
In December 2018, the practice began focusing very heavily on increasing member education efforts. They also outreached members who utilized the ED, as well as their overall attributed member population. Peak Family Practice has taken this aggressive challenge head on and increased their staffing solely for the purpose of member outreach. To assist them, the CCHA coach started providing weekly reports to facilitate member outreach.
Through continued monitoring and action, the practice has seen a decrease in ED utilization. They achieved the state’s Tier 2 goals for April and May 2019 and expect to sustain their progress. This is a great achievement for Peak Family Practice, as they experienced an increase of more than 5,300 members during that timeframe while making substantial progress with other key performance measures.
If you would like to learn more about becoming a contracted primary care provider with CCHA, contact CCHA Provider Support Services.